Employment

Are you interested in joining Atlantic Canada's best newspaper? At Lighthouse Publishing we're always looking for talented, passionate people to join our team. Whether you have years of experience, or are just starting out we welcome resumes in following departments. No positions currently available

• Editorial • Advertising Sales • Print Sales Consultant • Bindery • Web Press Operator • Sheet Fed Press Operator • Graphic Design • Multi Media / Web Design • Driver / Delivery • Office Administration

Position Profile

POSITION: Front Office Administration

REPORTS TO: Office Manager/Accountant
NAME: Michelle Nickerson

Position Summary:
Ensures timely and efficient customer service for customers which includes walk-in traffic, telephone calls and emails.

Position Responsibilities:
1. Provides daily service to customers
2. Answers phones and directs calls to the appropriate person.
3. Processes new and renewal subscriptions from all customers both walk in, call in and online.
4. Sends out renewal notices for subscriptions.
5. Reads all incoming emails and forwards to the appropriate individual each hour. Ensures all files are backed up and the daily cash is balanced at the end of each business day.
6. Types letters and proofreads for accuracy
7. Attaches tear sheets to invoices

Position Requirements:
• High School diploma
• Minimum of 1 year of related experience in a customer service or office environment
• Typing skills required (40 wpm)

Decision Making:

Responsibility for Work of Others:
There are no positions that report to this position

Communications:
Internal:
• Circulation Manager to update subscriber information
• Office manager regarding advertising and accounting information

External:
• Customers regarding subscriptions or placing an advertisement

Effort:
• Minimal - sitting at a desk, walking around the building or occasional lifting of a small box up to 25 pounds

Working Conditions:
• Emotionally charged situations due to the constant deadlines in a newspaper environment